Support
We're here to help you get the most out of Scoop.
Contact Us
Have a question, feedback, or need assistance? Reach out to our support team:
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed through the App Store. Go to Settings → Your Name → Subscriptions on your iPhone, find Scoop, and tap "Cancel Subscription."
How accurate is the nutritional information?
We source nutritional data directly from restaurant websites and official sources. However, actual values may vary by location and preparation. Always verify with the restaurant if you have dietary restrictions or allergies.
Why can't I find my favorite restaurant?
We're constantly adding new restaurants. If you'd like to request a restaurant, email us at support@getscoopapp.com with the restaurant name and we'll prioritize adding it.
How do I change my dietary goals?
You can update your goals and preferences in the Profile tab of the app. Changes will immediately affect your meal recommendations.
Is my data secure?
Yes. We use industry-standard encryption and secure cloud infrastructure. Your data is associated with an anonymous device identifier, not a personal account. See our Privacy Policy for details.
Report a Bug
Found something that's not working right? Please email us at support@getscoopapp.com with:
- A description of the issue
- Steps to reproduce the problem
- Your device model and iOS version
- Screenshots if applicable